Terms of Service

Last updated: July 5, 2026

1. The Service

These Terms of Service ("Terms") are a binding agreement between Goallord Creativity Limited ("Goallord", "we", "us", "our"), a company incorporated in Nigeria, and you, the workspace owner ("you", "your"). Goallord SmartChat (the "Service") is a multi-tenant AI website-assistant platform that lets you embed a chat widget on your website and answer visitor questions from an approved knowledge base. By creating an account, clicking to accept, or continuing to use the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you are authorised to bind it.

2. Eligibility & Account

  • You must be at least 18 and able to form a binding contract.
  • You are responsible for the accuracy of your account information and for keeping your credentials confidential.
  • You are responsible for all activity that occurs under your account and for your staff users' compliance with these Terms.

3. Acceptable Use

You must not, and must not permit anyone to, use the Service to:

  • Upload or process content that is unlawful, defamatory, obscene, harassing, or that infringes any third party's intellectual property, privacy, or other rights.
  • Attempt to circumvent AI safety measures, reverse-engineer, or extract underlying models or training data.
  • Collect, store, or process personal data in violation of applicable law (including the NDPA, GDPR, or CCPA).
  • Transmit malware, or probe, scan, or attempt to breach the security of the Service.
  • Resell, sublicense, or provide the Service to third parties except as expressly permitted.
  • Impose an unreasonable or disproportionately large load on our infrastructure, or exceed the usage limits of your plan by automated means.
  • Use the Service to provide, without appropriate professional oversight, regulated advice (medical, legal, financial, or similar) as if it were authoritative.

We may investigate suspected violations and may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms other users, third parties, or us.

4. Your Responsibilities & Data Protection

  • Knowledge-base content. You are solely responsible for ensuring the content you add is accurate, lawful, and that you have all rights and licences needed to use it. The Service answers from your approved content; we are not responsible for answers that are wrong because your source material is wrong, outdated, or incomplete.
  • Visitor data (you are the controller). As between you and us, you are the data controller for your visitors' personal data and we are your processor. You must have a lawful basis to collect it, present your own privacy notice to your visitors, obtain any required consents, and honour data-subject requests. Our processing is governed by our Privacy Policy and Data Processing Agreement.
  • Compliance. You are responsible for your compliance with all laws applicable to your use of the Service and your business.
  • Account security. You must safeguard your credentials and promptly notify us of any unauthorised use.

5. AI-Generated Content & No Reliance

The Service uses artificial intelligence to generate responses. Although it is designed to answer only from your approved knowledge base and to hand off to a human when unsure, AI-generated output may be inaccurate, incomplete, or unsuitable for a given purpose, and may occasionally produce unexpected results. Output is not professional advice of any kind. You are responsible for reviewing output, for how the assistant is configured and deployed on your site, and for any decisions made or actions taken based on it. You should not rely on the Service as the sole basis for any decision with legal, financial, medical, or safety consequences.

6. Fees, Billing & Refunds

  • Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processors (Stripe for USD, Paystack for NGN). By subscribing you authorise us and our processors to charge your payment method for the applicable fees and taxes.
  • Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, downgrades, or unused capacity.
  • Subscriptions renew automatically until cancelled. You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period.
  • We may change plans, features, and pricing. For changes that affect your recurring fee we will give reasonable prior notice, and the change will apply from your next renewal. Your continued use after the effective date constitutes acceptance.
  • Usage limits apply per plan. If you exceed them, features may be paused until the next period or until you upgrade.

7. Intellectual Property & Feedback

We and our licensors retain all intellectual-property rights in the Service, including its software, design, and branding. You retain all rights in the content you upload; you grant us a worldwide, non-exclusive, royalty-free licence to host, process, and transmit that content solely to provide and improve the Service to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

8. Third-Party Services

The Service relies on third-party providers (see our Privacy Policy) and may interoperate with services you connect, such as Telegram. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them may be subject to their own terms.

9. Service Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify, suspend, or discontinue features. Unless expressly agreed in a separate written service-level agreement, the Service is provided without any uptime commitment.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. We do not warrant that the Service or any AI-generated output will be accurate, complete, reliable, secure, or error-free. You use the Service at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the total amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (ii) USD 100. These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You will defend, indemnify, and hold harmless Goallord Creativity Limited and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your content or knowledge base; (b) your use of the Service; (c) your violation of these Terms or of any law; or (d) your handling of visitor personal data, including any claim by a visitor or a regulator relating to data you control.

13. Term, Suspension & Termination

These Terms apply while you use the Service. You may close your workspace at any time from the dashboard, which permanently deletes associated data and ends your subscription (no refund for the current period). We may suspend or terminate your access: (a) immediately for material breach, unlawful use, non-payment, or risk to the Service or others; or (b) otherwise on reasonable notice. Sections that by their nature should survive termination (including sections 5, 7, 10, 11, 12, 14, and 15) survive.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws rules. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably within thirty (30) days will be finally resolved by arbitration seated in Lagos, Nigeria, conducted in English under the Arbitration and Mediation Act 2023 by a sole arbitrator appointed in accordance with that Act. The arbitral award is final and binding. Nothing prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

15. General

  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of third-party providers, internet or power failures, or acts of government).
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Entire agreement. These Terms, the Privacy Policy, and any Data Processing Agreement are the entire agreement between us and supersede prior understandings.
  • Severability & waiver. If any provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver.
  • Notices. We may give notice by email or in-app. Notices to us should go to the contact below.

16. Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least 14 days' notice by email and/or an in-app notice. Continuing to use the Service after the effective date constitutes acceptance. If you do not agree, you may close your workspace before the change takes effect.

17. Contact

Questions about these Terms: legal@goallordcreativity.com.