Terms of Service

1. The Service

Goallord SmartChat ("we", "us", "our") provides a multi-tenant AI website-assistant platform that lets workspace owners ("you") embed a chat widget on their website and answer visitor questions from an approved knowledge base. By creating an account or continuing to use the service you agree to these terms.

2. Acceptable Use

You must not use Goallord SmartChat to:

• Upload content that is unlawful, defamatory, or infringes third-party intellectual property.
• Attempt to circumvent AI safety measures or extract training data from the service.
• Collect visitor data in violation of applicable privacy law (GDPR, CCPA, etc.).
• Resell or sublicense access to the service without our written consent.
• Use the service in a way that imposes an unreasonable load on our infrastructure.

We reserve the right to suspend or terminate accounts that violate these rules.

3. Your Responsibilities

As the workspace owner you are responsible for:

• Knowledge base content. You are solely responsible for ensuring the content you upload is accurate, lawful, and appropriately licensed. We answer visitor questions based only on your approved knowledge base; we are not responsible for inaccurate answers that result from inaccurate source material.
• Visitor data. You are the data controller for your visitors' personal information. You must have a lawful basis for collecting it, present your own privacy notice to visitors, and honour deletion requests. You indemnify us against claims arising from your failure to do so.
• Account security. Keep your login credentials confidential. You are responsible for all activity that occurs under your account.

4. Intellectual Property

We retain all intellectual property rights in the Goallord SmartChat platform, including its software, design, and branding. You retain all rights in the content you upload to your knowledge base. By uploading content you grant us a limited licence to process it solely to provide the service.

5. No Warranty

The service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that AI-generated answers will be accurate, complete, or suitable for any particular purpose. You use the service at your own risk.

6. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these terms or the service shall not exceed the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data, even if we have been advised of the possibility of such damages.

7. Termination

You may close your workspace at any time from the dashboard, which permanently deletes all associated data and terminates your subscription. We may suspend or terminate the service with reasonable notice (or immediately for material breach). Upon termination these terms cease to apply, except for sections that by their nature survive (warranty disclaimer, limitation of liability, indemnification).

8. Changes to These Terms

We may update these terms from time to time. We will give you at least 14 days' notice of material changes by email and/or an in-app notice. Continuing to use the service after the effective date constitutes acceptance. If you do not agree, you may close your workspace before the change takes effect.

9. Contact

Questions about these terms: legal@goallordcreativity.com.