Channels

Meet customers where they already talk

Every channel below runs on the same SmartChat: one AI, one knowledge base, one inbox, one team.

Website WhatsApp Instagram Messenger Telegram

Website

The widget on the site you already have.

One script tag adds SmartChat to any website. Visitors get grounded answers with sources, book appointments, and reach your team - without leaving the page.

Installs with one line of code
Matches your brand and language
Live human takeover built in

via Website AI + your team

Which plan is right for my team?

SmartChat · AI

Happy to help — tell me your team size and what you'd like SmartChat to handle, and I'll point you to the right plan.

WhatsApp, answered by the same intelligence.

Customers message your WhatsApp number the way they message friends. SmartChat answers from your knowledge and brings your team into the same thread when needed.

Same AI, same business knowledge
Conversations organized in one inbox
Human handoff without losing context

via WhatsApp AI + your team

Do you deliver to Abuja?

SmartChat · AI

Yes — Abuja delivery takes 2–3 working days and is free on orders above ₦50,000.

Instagram

Instagram DMs in your team's inbox.

Questions arrive in DMs whether you're watching or not. SmartChat handles them alongside every other channel, so nothing sits unread in another app.

DMs join the unified queue
Grounded answers, not guesses
Escalations reach your staff instantly

via Instagram AI + your team

Is this available in black?

SmartChat · AI

Yes, the black version is in stock in M and L. Want me to hold one?

Messenger

Messenger support without another inbox.

Facebook Messenger conversations flow into SmartChat with full history. AI resolves the routine ones; your team sees the rest with context intact.

One place for Messenger and everything else
AI-first, human when it matters
Full conversation history kept

via Messenger AI + your team

Where is my order?

SmartChat · AI

Order #1482 left our Lagos hub this morning - arriving tomorrow. Here's the tracking link.

Telegram customers, same knowledge, same team.

SmartChat answers on Telegram with the same approved knowledge it uses everywhere else, and routes to your staff the moment a person is the better answer.

Connect your bot in minutes
Answers grounded on your content
Staff notified for takeover

via Telegram AI + your team

Can I change tomorrow's booking?

SmartChat · AI

Of course — Tuesday 10:00 is free next week. Should I move you there?

Every channel. One SmartChat.

Connect the channels your customers already use and work them all from one place.

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