Comparison · checked July 2026
Goallord SmartChat vs Tidio
Tidio is a 300K-customer support suite whose AI agent (Lyro) is priced as a separate add-on. If you mainly want an AI that answers from your content, the math favors us.
Choose Goallord SmartChat if…
- You want AI answers included in every plan; Lyro is a separate subscription on top of Tidio's plans
- You want one simple price: $14/mo all-in vs $24/mo + Lyro fees
- You want appointment booking in the chat
- You want answers grounded in your content with visible sources
Choose Tidio if…
- You run a Shopify store and want their deep Shopify integration
- You want a full omnichannel inbox (Instagram, Messenger, email) with a big team
- You want the reassurance of a 300K-customer vendor with a published 67% resolution claim
Yes, we list real reasons to pick a competitor. An honest page earns more trust than a rigged one.
Pricing, side by side
| Goallord SmartChat | Tidio | |
|---|---|---|
| Free plan | 75 AI conversations/mo | 50 conversations; Lyro AI capped at 50 lifetime |
| Entry paid plan | $14/mo, AI included | $24/mo Starter + Lyro billed separately |
| AI pricing model | Included in every tier | Per-AI-conversation add-on (from ~$32.50/mo) |
| Live chat | Included at $39 Growth | Included |
| Appointment booking | Built-in | Not native |
Feature by feature
| Feature | Goallord SmartChat | Tidio |
|---|---|---|
| AI answers included in base price | - | |
| Answers only from your content, with sources | Lyro answers from your content | |
| Lead capture | ||
| Appointment booking in-chat | - | |
| Live chat + human takeover | From $39/mo | |
| Omnichannel inbox (IG / Messenger / email) | - | |
| Deep Shopify integration | - | |
| Page-aware answers | - | |
| Verifiable resolution stat on our own site | 86% · live | 67% published claim |
Tidio details from tidio.com public pages, last checked July 2026. Spotted something outdated? Tell us and we'll fix it same-day.
Don't compare claims. Compare behavior.
86%
of questions on this very site resolved with no human involved
312 of 363 conversations · last 30 days · the widget bottom-right is the product
Free plan forever · 7-day free trial on paid plans · no credit card
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